Thank you for shopping with Motor Witness. We’re sorry you’re even having to check the returns policy, but we’re here to help!
You have 14 calendar days from the delivery date of your item to contact Motor Witness regarding the return of your item.
If eligible, you then have a further 14 days to get the item back to our office. 28 days in total.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
To start your return, simply get in touch with us by emailing firstname.lastname@example.org and making the subject of the email “I’D LIKE TO RETURN THIS PLEASE” and include your order number, name and address, and a picture of your item next to the packaging it came in. Please also state why you need to return the item. (YES, WE’RE NOSEY).
Customers are responsible for the return of their item and must choose the appropriate TRACKED form of delivery to send the item back to us.
Once we receive your item, we will inspect it and notify you that we have received the return. We will notify you of the status of your refund after inspecting the item.
If your item is approved for a return, we will initiate a refund of the product amount (not including delivery) to your original payment method. You should receive the refund immediately, but it could take up to 5 working days depending on your bank.
If you have any further questions on how to make a return, please email us at email@example.com.