Privacy Policy

This privacy policy applies between you, the user of this website and Motor Witness, the owner and provider of this website. Motor Witness takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.



Definitions and Interpretation


  • Data: collectively all the information that you submit to Motor Witness via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

  • Data Protection Laws: any applicable law relating to the processing of personal data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.

  • GDPR: the General Data Protective Regulation (EU) 2016/679.

  • Motor Witness: Motor Witness of the website Leicestershire.

  • User: any third party that accesses the website and is not either (i) employed by Motor Witness and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Motor Witness and accessing the website in connection with the provision of such services.

  • Website: thw website that you are currently using (, and any sub-domains of this site unless expressly excluded by their own terms and conditions.


2. In this privacy policy, unless the context requires a different interpretation:


  1. the singular includes the plural and vice versa;

  2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

  3. a reference to a person includes firms, companies, government entities, trust and partnerships;

  4. “including” is understood to mean “including without limitation”;

  5. Reference to any statutory provision includes any modification or amendment of it;

  6. The headings and sub-headings do not form part of this privacy policy.


Scope of this privacy policy


3. This privacy policy applies to only the actions of Motor Witness and Users with the respect to this website. It does not extend to any websites that can be accessed from this website, including but not limited to, any links we may provide to social media websites.


4. For purposes of the applicable Data Protection Laws, Motor Witness is the “data controller”. This means that Motor Witness determines the purposes for which, and the manner in which, your data is processed.


Data Collected


5. We may collect the following data, which includes personal data, from you;


  1. Name;

  2. Contact information such as email addresses, telephone numbers and home address where provided manually by you, the user for payment, order and delivery information;

  3. Webs browser type and version (automatically collected);

  4. A list of URL’s starting with a referring site, your activity on this website, and the site you exit to (automatically collected);

In each case, in accordance with this privacy policy.


How we collect data


6. We collect data in the following ways;


  1. Data is given to us by you;

  2. Data is received from other sources; and 

  3. Data is collected automatically


Data that is given to us by you


7. Motor Witness will collect your data in a number of ways, for example:


  1. When you contact us through the website, by telephone, post, email or through any other means;

  2. When you register with us and set up an account to receive our products/services;

  3. When you enter a competition or promotion through the website or a social media channel;

  4. When you make payments to us, through the website or otherwise.

  5. When you elect to receive marketing communications on us;

In each case, in accordance with this privacy policy.


Data that is received from third parties


8. Motor Witness will receive data about you from the following third parties:


  1. Wix

  2. PayPal

  3. Google Analytics

Data that is collected automatically


9. To the extent that you access the website, we will collect your data automatically, for example:


  1. We automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.


Our use of data


10. Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, data may be used by us for the following reasons:


  1. Internal record keeping;

  2. Improvement of our products/services;

  3. Transmission by email of marketing materials that may be of interest to you;

  4. Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website.


In which case, in accordance with this privacy policy. 


11. We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).


12. For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft-opt-in:


  1. Soft-opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar product/services). Under “soft-opt-in” consent, we will take your consent as given unless you opt-out.

  2. For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

  3. If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the action headed “Your rights” below.


13. When you register with us and set up and account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share data with


14. We may share your data with the following groups of people for the following reasons:


  1. Any of our group companies or affiliates to ensure the proper administration of www.motorwitness.comand Motor Witness;

  2. Our employees, agents and/or professional advisors to fulfil orders and customer service operations.

  3. Third party service providers who provide services to us which require the processing of personal data to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly;

  4. Third party payment providers who process payments over the website to enable the third party payment providers to process user payments and refunds;


In each case, in accordancw with this privacy policy.


Keeping data secure


15. We will use technical and organisational measures to safeguard your data, for example:


  1. access to your account is controlled by a password and a username that is unique to you.

  2. We store your data on secure servers.


16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any issue or misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via the email address:


17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.


Data retention


18. Unless a longer retention period Is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted. 


19. Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights


20. You have the following rights in relation to your data:


  1. Right to access- the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

  2. Right to correct- the right to have your data rectified if it is inaccurate or incomplete.

  3. Right to erase- the right to request that we delete or remove your data from our systems.

  4. Right to restrict our use of your data- the right to “block” us from using your data or limit the way in which we can use it.

  5. Right to data portability- the right to request that we move, copy or transfer your data.

  6. Right to object- the right to object our use of your data including where we use it for legitimate reasons.


21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this email


22. If you are not satisfied with the way a complaint you make is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at


23. It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.


Links to other websites


24. This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.


Changes of business ownership and control


25. Motor Witness may, from time to time, expand or reduce our business and this may involve the sale/transfer of control of all or part of Motor Witness. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us.


26. We may also disclose data to a prospective purchaser of our business or any part of it.


27. In the above instances, we will take steps with the aim of ensuring your privacy policy is protected.




28. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.


29. If any court or competent authority finds that any provision of this policy (or any part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this policy will not be affected.


30. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.


31. This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.


Changes to this privacy policy


32. Motor Witness reserves the right to change this privacy policy as we deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following alterations.


You may contact Motor Witness by email at


This privacy policy was created by Motor Witness on 18/02/2020.